If you need to contact us urgently, please call us on 0782 8978811 however please note that we may not always be able to answer your call straight away, especially during busy weekends. In this case, please send us a text or email and we will get back to you as soon as possible. 

If your query is not urgent, please email us.

Are children allowed at PAUS?

The Bathing Space is for over 18s only, however, children over 12 will be allowed if accompanied by a group of adults. Please let us know in advance if you are planning to bring anyone under 18. 

Children are allowed in all other areas of PAUS including The Meadows.


Can I bring my own food and drinks to PAUS?

Only food and drinks purchased on site are allowed. The Hilltop Bistro serves a choice of delicious, freshly made food, nibbles, homemade cakes and alcoholic/non-alcoholic drinks.

What is your refund policy?

Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website:
Tickets are non-refundable but are transferable. This means that if you can't attend any of the booked activities/we need to postpone them we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking.


Workshops/ Retreats/ Events or activities provided by external partners:
The refund policy for specific workshops, retreats or events is at the discretion of each provider. Please check the relevant booking pages for specific information or contact the facilitator.

Are all the facilities outdoors?

The hot tubs and saunas are exposed to the elements but the showers/changing rooms are all indoor. There is also indoor cafe area and ample outdoor space with deckchairs to lounge on.

What happens if it rains? Are there any shelters?

We run all year round in any weather (we cannot have people in hot tubs if there is lightning/thunder). The hot tubs are exposed and there are no shelters. The experience is actually rather nice in the rain, much better than in baking hot sun. In fact, the worse the weather, the better the experience.

There are sheltered areas - changing rooms and the Bistro. 

Can I bring a dog to PAUS?

Well behaved dogs are allowed and welcomed at PAUS. However, due to H&S they will not be allowed into the bathing area. As this is an open space, dogs should be kept on leads to avoid any runaways. There are great walks around PAUS and we welcome dog walkers in need of a break and refreshments at the Hilltop Bistro.

Can't find what you're looking for?

Please use the form below to send us a message. We aim to respond to all queries within 48 hours.

Thanks for your message. We aim to answer all queries within 48 hours