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CONTACT & F.A.Q

Please find below contact details for all areas of PAUS.  If you would like to request information about EVENTS or RETREATS please follow the link here.  
For all other enquiries, please check our FAQs or use the form below.

THURS/FRI: 10AM - 8PM

* OPEN FROM THURSDAY TO SUNDAY *

SAT/SUN: 10AM - 6PM

Opening Hours
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Opening hours

Hilltop Bathing & Meadows

Thursday & Friday: 10am-8pm

Saturday & Sunday: 10am-6pm

Hilltop Bistro 

Thurs & Fri: 10am-8pm (pizza from 5:30-8pm)​

Saturday & Sunday: 10am-6pm

Daytime menu served: 12pm-5pm

Coffee & home-made cakes available throughout

Closure Dates 2024
Thursday 1st August to Sunday 1st September
Re-opening Thursday 5th September

Visiting PAUS.

For bathing, you must have a booking. 

Reservations for our bistro are highly recommended. 

Access to the meadows is for bathing & bistro guests only. No picnics allowed.

 

PAUS. Toft Road, Cambridge, CB23 2TT

Closure dates 2024

Thursday 1st August to Sunday 1st September
Re-opening Thursday 5th September

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FAQ

F.A.Q

How can we help you?

  • What is your cancellation policy
    Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website: Tickets are non-refundable but are transferable. This means that if you are unable to attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking. All requests must be submitted at least 48 hours before your visit. We regret that we will be unable to reschedule your session if you cancel less than 48 hours before your visit. Workshops/ Retreats/ Events or activities provided by external partners: The refund policy for specific workshops, retreats, or events is at the discretion of each provider.
  • Are children allowed at PAUS.?
    The Bathing Space is for over 18s only, however, children over 12 will be allowed if accompanied by an adult. ​ Children are allowed in all other areas of PAUS. including The Meadows.
  • What should I bring?
    If you are using the bathing facilities, please bring fresh clean swimwear, flip flops, and a towel. Sarong towels and bathrobes are available to hire. For information on what to bring to a workshop, please see the relevant booking pages for details. Please avoid wearing metal jewellery and watches while using the bathing facilities. Metal can react to the water treatment in the hot tubs and get very hot in the sauna. What is more, small objects are easily lost. We advise you to keep valuable items at home or in the lockers provided. Do not wear heavy makeup, body lotions, or sun-protective creams in the hot tubs. We suggest the use of our sun umbrellas and bringing additional items to cover up whenever needed. PAUS. is an outdoor space. Please make sure to wear appropriate footwear as the paths may occasionally be damp. ​
  • What are your opening hours?
    Hilltop Bathing Thursday & Friday: 10am-8pm Saturday & Sunday: 10am-6pm ​ Hilltop Bistro Thursday & Friday: 10am-8pm Daytime menu served: 12pm-5pm Pizza & wine: 5:30-8pm ​ Saturday & Sunday: 10am-6pm Daytime menu served: 12pm-5pm Coffee & home-made cakes: 10am-6pm
  • Can I bring my own food and drinks to PAUS.?
    Only food and drinks purchased on site are allowed. The Hilltop Bistro serves a choice of delicious, freshly made food, nibbles, homemade cakes and alcoholic/non-alcoholic drinks.
  • Are all the facilities outdoors?
    The hot tubs and saunas are exposed to the elements but the showers/changing rooms are all indoor. There is also indoor cafe area and ample outdoor space with deckchairs to lounge on.
  • What happens if it rains? Are there any shelters?
    We run all year round in any weather (we cannot have people in hot tubs if there is lightning/thunder). The hot tubs are exposed and there are no shelters. The experience is actually rather nice in the rain, much better than in baking hot sun. In fact, the worse the weather, the better the experience. There are sheltered areas - changing rooms and the Bistro.
  • Can I bring a dog to PAUS.?
    Well behaved dogs are allowed and welcomed at PAUS. There are great walks around PAUS. and we welcome dog walkers in need of a break and refreshments at the Hilltop Bistro.
  • Is there car parking?
    Parking at PAUS. is free of charge. However, we do recommend you car share or use public transport where you can to reduce carbon emissions. Spaces are reserved for visitors to PAUS. Vehicles and contents are left at the owner's risk. Please do not attempt to drive beyond the designated gravel car park.
  • Why are tickets showing as unavailable on the day I want?
    PAUS. or some areas within PAUS. may be closed from time to time, including for necessary maintenance, refurbishment, or due to private workshops and events. We will limit the number of days that we are closed throughout the year and all closures will be communicated via our website or in email updates. If we are closed on a day you wish to visit, then we regret that you will be unable to make a booking in this scenario. ​ If an unexpected, long-term closure occurs (over one month inclusive of all dates and areas) then we will be in touch with all ticket holders if this has any bearing on your visit. ​ Where private events run alongside public bathing sessions; please honour and respect the privacy of all private events occurring within PAUS. and refrain from communicating any information about the event to third parties, in any medium. ​ Where all or part of PAUS. is closed for essential maintenance, or where we need to withdraw facilities or services, because we consider that they may pose a risk, or that they are detrimental to the business, we will seek to ensure that any such area, facility or service is reinstated as soon as practical. ​
  • Is my payment safe and secure?
    All payments are processed via PayPal or Stripe and are security protected. We do not store your bank and card details. Our website is also protected by SSL encryption to ensure your security.
  • I have an urgent query, how can I get in touch?
    If you need to contact us urgently, please call us on +44 (0) 782 8978811 between 9am - 6pm. Please always be kind and considerate when calling, mutual respect is important to us and rudeness will not be tolerated. We are a family run business with a modest but very hardworking team so we may not always be able to answer your call straight away, especially during busy weekends. If your call is not answered, send us a text or email and we will get back to you as soon as possible. If your query is not urgent, please submit the contact form below. CANCELLATIONS If you are calling to cancel your booking, please note our cancellation policy below. We regret that there are no exceptions. If we cannot answer the phone, please email us - as long as we receive your email within the cancellation policy your request will be accepted even if we don't get back to you right away. Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website: Tickets are non-refundable but are transferable. This means that if you are unable to attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking. All requests must be submitted at least 48 hours before your visit. We regret that we will be unable to reschedule your session if you cancel less than 48 hours before your visit. Workshops/ Retreats/ Events or activities provided by external partners: The refund policy for specific workshops, retreats, or events is at the discretion of each provider.
  • How do I access the wild meadows?
    All bathing and bistro customers are welcome to access the wild meadows.

Enquiry Form

Please use the form below to send us a message. We aim to respond to all queries within 48 hours however during busy times and at weekends, it may take us longer to get back to you.

FULL NAME *

EMAIL *

MESSAGE 

Thank you. We will be in touch with you soon!

ENQUIRY
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