Question 1

What is your cancellation policy

Accepted Answer

Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website:
Tickets are non-refundable but are transferable. This means that if you are unable to attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking. All requests must be submitted at least 48 hours before your visit. We regret that we will be unable to reschedule your session if you cancel less than 48 hours before your visit. Please note that no exceptions are possible under any circumstances, including medical reasons and various family situations.
Workshops/ Retreats/ Events or activities provided by external partners:
The refund policy for specific workshops, retreats, or events is at the discretion of each provider.

Question 2

Are children allowed at PAUS.?

Accepted Answer

The Bathing Space is for over 18s only, however, children over 12 will be allowed if accompanied by an adult. 
​
Children are allowed in all other areas of PAUS. including The Meadows.

Question 3

What should I bring?

Accepted Answer

If you are using the bathing facilities, please bring fresh clean swimwear, flip flops, a bag for your wet swimwear, a sun hat and two towels (one for during your session, and one to dry yourself afterwards). Sarong towels and bathrobes are available to hire. For information on what to bring to a workshop, please see the relevant booking pages for details.

Please avoid wearing metal jewellery and watches while using the bathing facilities. Metal can react to the water treatment in the hot tubs and get very hot in the sauna. What is more, small objects are easily lost. We advise you to keep valuable items at home or in the lockers provided.

Do not wear heavy makeup, body lotions, or sun-protective creams in the hot tubs. We suggest the use of our sun umbrellas and bringing additional items to cover up whenever needed.
 
PAUS. is an outdoor space. Please make sure to wear appropriate footwear as the paths may occasionally be damp.
​

Question 4

What are your opening hours?

Accepted Answer

Hilltop Bathing
Thursday & Friday: 10am-8pm
Saturday & Sunday: 10am-6pm
​
Hilltop Bistro 
Thursday & Friday: 10am-8pm 
Daytime menu served: 12pm-5pm 
Pizza & wine: 5:30-8pm
​
Saturday & Sunday: 10am-6pm
Daytime menu served: 12pm-5pm

All days: Coffee & home-made cakes: 10am-6pm

For January 2026 we will be open 10-6pm on Thursdays across both the Hilltop Bistro and Hilltop Bathing, with the Daytime menu served from 12-5pm and

Question 5

Are you open year round?

Accepted Answer

We are open the vast majority of the year, in all seasons and all weathers.

We have a brief annual maintenance month in February when we are closed to take care of the grounds. We also have a short closure over Christmas, however we welcome guests on New Year's Day, every year.

Please note that when we are open, our operating days are Thursday - Sunday.

Question 6

What are the bathing ticket prices?

Accepted Answer

To find out which ticket is best for your requirements and for full details about what is included in each ticket, please see our bathing tickets booking page.

PAUS. Full Bathing Pass
£45 (Thurs) / £50 (Fri) / £55 (Sat & Sun) per bather for 3 hrs

From March 2026: 
£50 (Thurs) / £55 (Fri) / £58 (Sat & Sun) per bather for 3 hrs

PAUS. Full Bathing - Exclusive Tub
£180 (Thurs) / £200 (Fri) / £220 (Sat & Sun) per group of 4 bathers for 3hrs
+ add additional bathers (from £45pp depending on the day), up to 7 bathers per tub.

From March 2026: 
£200 (Thurs) / £220 (Fri) / £232 (Sat & Sun) per group of 4 bathers for 3hrs
+ add additional bathers (from £50pp depending on the day), up to 7 bathers per tub.

PAUS. Sauna Bathing Pass
£25 per person for 2 hrs

PAUS. Private Hire Sauna
£150 per group of up to 6 bathers for 2 hrs

*prices may vary on special days such as New Year's Day.

You are very welcome to dine with us, should you wish. Table booking in advance is recommended. Kindly note that food is not included in the bathing tickets — meals will be charged to your bill on the day.

Question 7

Can I bring my own food and drinks to PAUS.?

Accepted Answer

Only food and drinks purchased on site are allowed. The Hilltop Bistro serves a choice of delicious, freshly made food, nibbles, homemade cakes and alcoholic/non-alcoholic drinks.

Question 8

Are all the facilities outdoors?

Accepted Answer

The hot tubs and saunas are exposed to the elements but the showers/changing rooms are all indoor. There is also indoor cafe area and ample outdoor space with deckchairs to lounge on.

Question 9

What happens if it rains? Are there any shelters?

Accepted Answer

We operate in any weather (with the only exception being we cannot have people in hot tubs if there is lightning/thunder*). The hot tubs are exposed and there are no shelters. The experience is actually rather nice in the rain, much better than in baking hot sun. In fact, the worse the weather, the better the experience.
There are sheltered areas - changing rooms and the Bistro.

* in the event of a thunder & lightning see next FAQ

Question 10

What happens in the event of thunder & lightning?

Accepted Answer

During bathing sessions, the only weather we need to be mindful of is lightning. However, rest assured, we take every precaution to keep you safe. We monitor thunder & lightning activity through three different apps, and if any is detected within 10 miles of PAUS, we’ll ask all guests to temporarily retreat to the saunas or Hilltop Bistro, until the storm passes, typically within 10-15 minutes.

Question 11

Can I bring a dog to PAUS.?

Accepted Answer

Well behaved dogs are allowed and welcomed at PAUS. There are great walks around PAUS. and we welcome dog walkers in need of a break and refreshments at the Hilltop Bistro.

Question 12

Is there car parking?

Accepted Answer

Parking at PAUS. is free of charge. However, we do recommend you car share or use public transport where you can to reduce carbon emissions.
Spaces are reserved for visitors to PAUS. Vehicles and contents are left at the owner's risk. Please do not attempt to drive beyond the designated gravel car park.

Question 13

Why are tickets showing as unavailable on the day I want?

Accepted Answer

PAUS. or some areas within PAUS. may be closed from time to time, including for necessary maintenance, refurbishment, or due to private workshops and events.  We will limit the number of days that we are closed throughout the year and all closures will be communicated via our website or in email updates. If we are closed on a day you wish to visit, then we regret that you will be unable to make a booking in this scenario. 
​
If an unexpected, long-term closure occurs (over one month inclusive of all dates and areas) then we will be in touch with all ticket holders if this has any bearing on your visit.
​
Where private events run alongside public bathing sessions; please honour and respect the privacy of all private events occurring within PAUS. and refrain from communicating any information about the event to third parties, in any medium.
​
Where all or part of PAUS. is closed for essential maintenance, or where we need to withdraw facilities or services, because we consider that they may pose a risk, or that they are detrimental to the business, we will seek to ensure that any such area, facility or service is reinstated as soon as practical.
​

Question 14

Is my payment safe and secure?

Accepted Answer

All payments are processed via PayPal or Stripe and are security protected. We do not store your bank and card details. Our website is also protected by SSL encryption to ensure your security.

Question 15

I have an urgent query, how can I get in touch?

Accepted Answer

If you need to contact us urgently, please call us on +44 (0) 782 8978811 (tel:0044782 8978811)between 9am - 6pm. Please always be kind and considerate when calling, mutual respect is important to us and rudeness will not be tolerated.

We are a family run business with a modest but very hardworking team so we may not always be able to answer your call straight away, especially during busy weekends. If your call is not answered, send us a text (tel:0044782 8978811)or email (mailto:info@pauscambridge.com?subject=Enquiry)and we will get back to you as soon as possible.

If your query is not urgent, please submit the contact form below.

CANCELLATIONS
If you are calling to cancel your booking, please note our cancellation policy below. We regret that there are no exceptions. If we cannot answer the phone, please email us - as long as we receive your email within the cancellation policy your request will be accepted even if we don't get back to you right away.

Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website:
Tickets are non-refundable but are transferable. This means that if you are unable to attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking. All requests must be submitted at least 48 hours before your visit. We regret that we will be unable to reschedule your session if you cancel less than 48 hours before your visit.
Workshops/ Retreats/ Events or activities provided by external partners:
The refund policy for specific workshops, retreats, or events is at the discretion of each provider.

Question 16

How do I access the wild meadows?

Accepted Answer

All bathing and bistro customers are welcome to access the wild meadows.

CONTACT & F.A.Q

THURS/FRI: 10AM - 8PM

* OPEN FROM THURSDAY TO SUNDAY *

SAT/SUN: 10AM - 6PM

F.A.Q

FULL NAME *

EMAIL *

MESSAGE