Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website: Tickets are non-refundable but are transferable. This means that if you are unable to attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking. All requests must be submitted at least 48 hours before your visit. We regret that we will be unable to reschedule your session if you cancel less than 48 hours before your visit. Please note that no exceptions are possible under any circumstances, including medical reasons and various family situations.

Workshops/ Retreats/ Events or activities provided by external partners: The refund policy for specific workshops, retreats, or events is at the discretion of each provider.

The Bathing Space is for over 18s only, however, children over 12 will be allowed if accompanied by an adult.

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Children are allowed in all other areas of PAUS. including The Meadows.

If you are using the bathing facilities, please bring fresh clean swimwear, flip flops, a bag for your wet swimwear, a sun hat and two towels (one for during your session, and one to dry yourself afterwards). Sarong towels and bathrobes are available to hire. For information on what to bring to a workshop, please see the relevant booking pages for details.

Please avoid wearing metal jewellery and watches while using the bathing facilities. Metal can react to the water treatment in the hot tubs and get very hot in the sauna. What is more, small objects are easily lost. We advise you to keep valuable items at home or in the lockers provided.

Do not wear heavy makeup, body lotions, or sun-protective creams in the hot tubs. We suggest the use of our sun umbrellas and bringing additional items to cover up whenever needed.

PAUS. is an outdoor space. Please make sure to wear appropriate footwear as the paths may occasionally be damp.

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Hilltop Bathing

Thursday & Friday: 10am-8pm

Saturday & Sunday: 10am-6pm

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Hilltop Bistro

Thursday & Friday: 10am-8pm

Daytime menu served: 12pm-5pm

Pizza & wine: 5:30-8pm

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Saturday & Sunday: 10am-6pm

Daytime menu served: 12pm-5pm

Coffee & home-made cakes: 10am-6pm

We are open the vast majority of the year, in all seasons and all weathers. We have a brief annual maintenance month in February when we are closed to take care of the grounds. We also have a short closure over Christmas, however we welcome guests on New Year's Day, every year. Please note that when we are open, our operating days are Thursday - Sunday.

Only food and drinks purchased on site are allowed. The Hilltop Bistro serves a choice of delicious, freshly made food, nibbles, homemade cakes and alcoholic/non-alcoholic drinks.

The hot tubs and saunas are exposed to the elements but the showers/changing rooms are all indoor. There is also indoor cafe area and ample outdoor space with deckchairs to lounge on.

We operate in any weather (with the only exception being we cannot have people in hot tubs if there is lightning/thunder*). The hot tubs are exposed and there are no shelters. The experience is actually rather nice in the rain, much better than in baking hot sun. In fact, the worse the weather, the better the experience.

There are sheltered areas - changing rooms and the Bistro. * in the event of a thunder & lightning see next FAQ

During bathing sessions, the only weather we need to be mindful of is lightning. However, rest assured, we take every precaution to keep you safe. We monitor thunder & lightning activity through three different apps, and if any is detected within 10 miles of PAUS, we’ll ask all guests to temporarily retreat to the saunas or Hilltop Bistro, until the storm passes, typically within 10-15 minutes.

Well behaved dogs are allowed and welcomed at PAUS. There are great walks around PAUS. and we welcome dog walkers in need of a break and refreshments at the Hilltop Bistro.

Parking at PAUS. is free of charge. However, we do recommend you car share or use public transport where you can to reduce carbon emissions.

Spaces are reserved for visitors to PAUS. Vehicles and contents are left at the owner's risk. Please do not attempt to drive beyond the designated gravel car park.

PAUS. or some areas within PAUS. may be closed from time to time, including for necessary maintenance, refurbishment, or due to private workshops and events. We will limit the number of days that we are closed throughout the year and all closures will be communicated via our website or in email updates. If we are closed on a day you wish to visit, then we regret that you will be unable to make a booking in this scenario.

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If an unexpected, long-term closure occurs (over one month inclusive of all dates and areas) then we will be in touch with all ticket holders if this has any bearing on your visit.

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Where private events run alongside public bathing sessions; please honour and respect the privacy of all private events occurring within PAUS. and refrain from communicating any information about the event to third parties, in any medium.

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Where all or part of PAUS. is closed for essential maintenance, or where we need to withdraw facilities or services, because we consider that they may pose a risk, or that they are detrimental to the business, we will seek to ensure that any such area, facility or service is reinstated as soon as practical.

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All payments are processed via PayPal or Stripe and are security protected. We do not store your bank and card details. Our website is also protected by SSL encryption to ensure your security.

If you need to contact us urgently, please call us on +44 (0) 782 8978811 between 9am - 6pm. Please always be kind and considerate when calling, mutual respect is important to us and rudeness will not be tolerated.

We are a family run business with a modest but very hardworking team so we may not always be able to answer your call straight away, especially during busy weekends. If your call is not answered, send us a text or email and we will get back to you as soon as possible.

If your query is not urgent, please submit the contact form below.

CANCELLATIONS

If you are calling to cancel your booking, please note our cancellation policy below. We regret that there are no exceptions. If we cannot answer the phone, please email us - as long as we receive your email within the cancellation policy your request will be accepted even if we don't get back to you right away.

Bathing packages/ Meadows tickets/ Events or activities booked via the PAUS website: Tickets are non-refundable but are transferable. This means that if you are unable to attend any of the booked activities we will reschedule your session (subject to availability). Alternatively, we can issue a Gift Voucher for the value of your booking. All requests must be submitted at least 48 hours before your visit. We regret that we will be unable to reschedule your session if you cancel less than 48 hours before your visit.

Workshops/ Retreats/ Events or activities provided by external partners: The refund policy for specific workshops, retreats, or events is at the discretion of each provider.

All bathing and bistro customers are welcome to access the wild meadows.